Complaints Procedure, Spicy Dutchman

Company Details

1. How to File a Complaint

It can happen that something does not go as planned. We encourage you to first let us know about your complaint by emailing [email protected]. We aim to respond within 2 business days and find a suitable solution together.

2. Mediation via WebwinkelKeur

If your complaint is not resolved, you can submit your dispute for mediation via WebwinkelKeur. This service is free of charge for consumers.

If mediation through WebwinkelKeur does not lead to a resolution, you have the option to submit your complaint to the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding for both parties. Costs associated with submitting a dispute to this committee are to be paid by the consumer.

3. EU Online Dispute Resolution

Consumers in the European Union may also file a complaint via the Online Dispute Resolution (ODR) platform of the European Commission.

4. Contact

Do you have a question or complaint regarding this procedure? Please contact us at [email protected].